Accessibility statement

National365 Vehicle Transport Solutions Ltd (“National365”) is committed to making our website accessible to as many people as possible, including users with disabilities. This statement describes our current approach, known limitations, and how to get help.

Our aim

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA where reasonably practicable. This includes making content perceivable, operable, understandable, and robust across devices and assistive technologies.

Measures we take

• Semantic HTML structure with headings, landmarks, and labels on form fields.
• Sufficient colour contrast between text and backgrounds on primary content.
• Keyboard-accessible navigation, including a “Skip to content” link.
• Visible focus indicators for interactive elements.
• Text alternatives for meaningful icons where required.
• Responsive layout that works on mobile, tablet, and desktop screen sizes.
• Respect for reduced-motion preferences in animations where supported.

Known limitations

We are aware of the following areas that may affect accessibility:

• Address autocomplete - address suggestions in the quote calculator are loaded from LoQate through our server. You can still enter addresses manually if autocomplete is difficult to use.
• Interactive calculator — some dynamic quote steps rely on JavaScript. If JavaScript is disabled, the instant quote tool will not function; please call us for a manual quote.
• PDFs and external documents — if we link to third-party documents, we cannot guarantee their accessibility.
• Legacy content — as we update the site, older pages or cached versions may temporarily differ from current standards.

Alternative ways to contact us

If you find any part of this website difficult to use, you can reach us by:

• Phone: 0800 852 7798
• Email: hello@national365.co.uk
• Post: 38 War Office Road, OL11 5HR, United Kingdom

Our operations team can provide quotes and take bookings over the phone.

Feedback and enforcement

We welcome feedback on the accessibility of this website. If you need information in an alternative format (large print, plain language summary, etc.), tell us and we will try to help.

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for advice, or refer complaints about public sector websites to the Equality and Human Rights Commission where applicable.

Testing and improvement

We review accessibility as part of ongoing website updates. This statement was prepared following an internal review of our public pages and quote calculator. We plan to continue improving based on user feedback and technical audits.

Contact

Accessibility enquiries: hello@national365.co.uk, subject line “Website accessibility”.