Privacy policy

This privacy policy explains how National365 Vehicle Transport Solutions Ltd (“National365”, “we”, “us”) collects and uses personal information when you visit https://national365transport.com, use our instant quote calculator, submit a booking or enquiry, or contact us by phone or email.

Who we are

National365 Vehicle Transport Solutions Ltd provides vehicle transport services across the UK and Europe.
Address: 38 War Office Road, OL11 5HR, United Kingdom
Email: hello@national365.co.uk
Phone: 0800 852 7798

Information we collect

We may collect the following information depending on how you use our website:

• Quote and booking details — collection and delivery addresses, vehicle type, condition, transport method, distance, and quoted price.
• Contact details — name, email address, phone number, company name (if provided), and any notes you submit with a booking or enquiry.
• Technical data — IP address (stored as a one-way hash for abuse prevention), browser type, and basic device information in server logs.
• Communications — records of emails and calls relating to your transport request.

How we use your information

We use personal data to:

• Generate instant quotes and calculate routes using our mapping providers.
• Process booking requests and respond to enquiries.
• Confirm collection dates, provide tracking updates, and deliver our transport services.
• Send service-related emails to our operations team and, where appropriate, to you.
• Prevent fraud, spam, and misuse of our website.
• Comply with legal and insurance obligations.

We do not sell your personal data to third parties.

Legal bases for processing

Under UK GDPR we rely on:

• Contract — to provide quotes, bookings, and transport services you request.
• Legitimate interests — to operate and improve our website, prevent abuse, and manage our business.
• Consent — where you choose to receive optional marketing (if offered).
• Legal obligation — where we must retain records for tax, insurance, or regulatory purposes.

Third-party services

We use trusted providers to run our website and services, including:

• LoQate - address lookup, geocoding, and route distance calculation for the quote calculator.
• Hosting and email — our web host and mail provider process data on our behalf to deliver the site and notifications.

These providers act as processors and may process data outside the UK. Where required, appropriate safeguards are in place.

How long we keep data

Quote and booking records are kept for as long as needed to fulfil the transport job, handle queries or disputes, and meet insurance and accounting requirements — typically up to seven years for financial records. Server logs are retained for a limited period for security purposes.

Your rights

You have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate data.
• Request deletion where we no longer have a lawful reason to keep it.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise your rights, email hello@national365.co.uk.

Security

We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access controls, and secure hosting. No online transmission is completely secure; please contact us by phone if you prefer not to send sensitive information by email.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Significant changes will be reflected on this website.